Grievance Redressal Policy  

At Daily Accent, operated by Zentromart Innovations Private Limited, we are dedicated to providing a reliable and transparent shopping experience. We value our customers and are committed to addressing their concerns fairly, efficiently, and in full compliance with applicable laws. This Grievance Redressal Policy ensures that all customer issues are handled promptly and professionally.  

What Is a Grievance?  

A grievance refers to any complaint, concern, or dissatisfaction related to a product or service purchased through our platform for which a customer seeks resolution. This may include, but is not limited to:  

• Product defects or quality issues    
  
   
• Incorrect, damaged, or delayed deliveries    
  
   
• Payment or refund concerns    
  
   
• Issues with returns or exchanges    
  
   
• Dissatisfaction with customer support interactions    
  
   
• Queries or disputes related to our policies    
  
   

How to Raise a Grievance  

If you encounter an issue, we encourage you to reach out through our available support channels. Here’s how you can raise a grievance:  

Step 1: Visit Our Help Centre or Contact Page    
Go to the “Help Centre” or “Contact Us” section on our website or mobile application.  

Step 2: Select Your Issue    
Choose the relevant category or topic that best describes your concern.  

Step 3: Submit Your Query    
Provide complete details, including your Order ID, a description of the issue, and any relevant supporting documents or images.  

Once submitted, our support team will review your concern and respond with an appropriate resolution.  

Escalation to Grievance Officer  

If your issue remains unresolved or you are not satisfied with the initial response, you may escalate the matter to our designated Grievance Redressal Officer, appointed in accordance with the Information Technology Act, 2000 and other applicable laws.  

The Grievance Officer manages the complaint handling process, ensures fairness, and monitors the resolution of escalated issues. You may contact the Grievance Officer via email at: zentromartinnovationspvtltd@gmail.com  

Grievance Handling Process  

• Acknowledgement: We will acknowledge receipt of your grievance within 48 hours via email.    
  
   
• Reference ID: A unique grievance ID or ticket number will be assigned for tracking purposes.    
  
   
• Resolution Timeline: Our team, along with the Grievance Officer, will make every effort to resolve your concern promptly—typically within 7 working days or as required by applicable law.    
  
   
• Updates: You will receive regular updates on the progress of your grievance through your registered contact method.    
  
   

Closure of Grievance  

A grievance will be considered resolved and closed under the following conditions:  

• You confirm satisfaction with the provided resolution.    
  
   
• You do not respond to follow-up communications within a reasonable timeframe after a resolution is offered.    
  
   
• A final response has been issued in accordance with our policies and legal requirements.    
  
   

Contact Us  

For any additional queries or to raise a grievance, please contact us at: zentromartinnovationspvtltd@gmail.com  

Note  

This policy may be updated from time to time to reflect legal or procedural changes. For the most recent version, please refer to our Terms of Use and Privacy Policy pages.